Have You or a Loved One Been Injured by Nursing Home Abuse?
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When your loved one has been hurt, neglected, or abused in a nursing home, you need more than just any lawyer—you need a battle-tested sword and shield fighting for their rights.
At Keller & Keller, we’ve been maximizing client settlements and delivering justice since 1936, and we’re not going anywhere. With over 80 years of experience taking on negligent nursing homes and healthcare facilities, we’ve recovered millions of dollars for families across New Mexico. That’s not just a number—that’s thousands of families we’ve helped get justice when their loved ones couldn’t fight for themselves.
Why You Need a Nursing Home Abuse Lawyer After Discovering Neglect
Discovering that your loved one has been abused or neglected in a nursing home is devastating. You trusted these professionals to provide compassionate care, and instead, they failed in their most basic duty. But here’s the truth—nursing homes and their corporate owners are already working to cover up what happened and limit their liability.
Navigating Complex Legal Claims
Understanding Insurance Company Tactics
Understanding Statute of Limitations
Navigating Complex
Legal Claims
Nursing home abuse cases aren’t like typical personal injury claims. They involve medical records, staffing requirements, and care protocols that most people don’t understand. Without proper representation, you’re trying to navigate a maze designed to protect the facility, not your loved one.
Understanding Insurance Company Tactics
Nursing home corporations have deep pockets and experienced legal teams whose job is to minimize payouts. They have teams of experts ready to defend their actions, while your family is left grieving and searching for answers.
Understanding Statute of Limitations
New Mexico has strict deadlines for filing nursing home abuse claims. You typically have three years from when the abuse was discovered, but evidence disappears quickly in these facilities. Staff members quit, records get “lost,” and witnesses forget details. The sooner we start investigating, the stronger your case becomes.
What to Do After Discovering Nursing Home Abuse
The actions you take immediately after discovering abuse can make or break your case.
See What Your Case Is WorthIf your loved one is injured, ensure they receive proper medical care from an independent physician
Take photos of injuries, unsafe conditions, and gather any medical records you can access
Contact Adult Protective Services and the New Mexico Department of Health immediately
Get names and contact details from other residents, family members, or staff who witnessed problems
Keep all medical records, care plans, and correspondence with the facility
Avoid giving detailed statements to administrators without legal representation
Record all interactions with staff, changes in your loved one’s condition, and concerning incidents
The sooner we start working, the better we can protect your loved one’s interests and preserve crucial evidence
The Keller & Keller Approach:
New Mexico Injury Lawyers Who Fight to Win
From the moment you contact us, you’ll notice the difference in our approach. Our client-first philosophy means we take the time to understand not just the details of your accident but how it has affected your life, your work, your family, and your future in New Mexico. We clearly communicate every step of the process in plain language you can understand—no confusing legal jargon. This approach has earned us countless 5-star reviews from real New Mexico clients who’ve experienced the Keller & Keller difference firsthand.
We understand that being injured in an accident is stressful enough without having to chase down your lawyer for updates. That’s why we’ve built our practice around transparent, consistent communication.
When you hire us, you’ll have direct access to the New Mexico-based attorney handling your case as well as a dedicated paralegal who monitors its daily status. We keep you informed throughout every stage of your claim, explaining what’s happening, what to expect next, and how it affects your case.
Our 80+ years of experience isn’t just about longevity—it’s about results. Our attorneys have successfully handled thousands of cases in New Mexico and recovered millions and millions of dollars for our clients. We’ve gone toe-to-toe with the biggest insurance companies and won. Our courtroom experience means we’re always prepared to take your case to trial if that’s what it takes to secure fair compensation. This willingness to fight—and our track record of success—often motivates insurance companies to offer better settlements to avoid facing us in court.
The Nursing Home Abuse Claim Process with Keller & Keller
When you hire us, we don’t waste time. Our investigation starts immediately because evidence disappears fast in these facilities.
Types of Nursing Home Abuse We Handle
We handle all types of nursing home abuse and neglect, and each one deserves justice
The Hard Truth
New Mexico Nursing Home Abuse Statistics That Demand Action
The numbers don’t lie—New Mexico has a serious nursing home problem, and here’s what gets us fired up.
Two-thirds of nursing homes nationwide hide safety violations from families. According to a 2023 HHS Office of Inspector General analysis, 67% of nursing homes did not accurately report deficiencies on the official Care Compare website, meaning families in New Mexico cannot trust the government’s own reporting system to reveal critical safety problems.
One in four nursing homes cause actual harm to residents. More than 25% of nursing homes are found each year to have deficiencies that cause actual harm to residents or place them at risk of death or serious injury. This means every year, one in four facilities—including those in New Mexico—are documented as harming vulnerable residents.
State inspections miss 75% of serious care problems. Federal surveyors have found more than three times the number of serious care problems recorded by state surveyors, revealing that state-level inspections systematically miss the majority of serious violations.
Leading Causes of Nursing Home Abuse
Most nursing home abuse is preventable, which is what makes these cases so heartbreaking. Understanding these causes helps us build stronger cases.
Nursing Home Abuse Injuries We Represent
Nursing home abuse doesn’t cause minor inconveniences—it causes serious injuries and trauma that can be life-threatening for elderly residents.
Compensation Available for New Mexico Nursing Home Abuse Cases
If your loved one was abused or neglected in a nursing home, New Mexico law allows recovery of various types of compensation.
Economic Damages
- Medical expenses for treating abuse-related injuries
- Additional care costs outside the facility
- Pain medication and therapy expenses
- Facility costs for proper care that should have been provided
Non-Economic Damages
- Pain and suffering your loved one experienced from abuse
- Loss of dignity and quality of life
- Emotional distress of family members
- Mental anguish from discovering the abuse
Punitive Damages
In cases involving extreme negligence or intentional wrongdoing, New Mexico courts may award punitive damages to punish the facility and deter similar conduct.
Wrongful Death Damages
When nursing home abuse or neglect results in death, surviving family members may recover compensation for funeral expenses, loss of companionship, and the pain and suffering of their loved one before death.
How Keller & Keller Investigates New Mexico Nursing Home Abuse Cases
Our meticulous approach to evidence gathering builds the strongest possible foundation for your family’s claim.
Setting the New Mexico Standard
Cutting-Edge Investigation Technology
While other law firms rely on outdated methods, Keller & Keller leverages cutting-edge technology to build stronger cases and win bigger settlements for our New Mexico nursing home abuse clients.
Professional facility documentation
Captures unsafe conditions, understaffing situations, and facility violations from various angles, providing evidence of negligent conditions that led to abuse or neglect
Advanced voice-over-IP networks
Enables real-time collaboration between attorneys, investigators, and medical experts, ensuring no detail is overlooked in building your family’s case against the facility
Forensic data extraction
Our technicians retrieve crucial evidence including electronic medical records, staff communications, and facility surveillance footage that often prove negligence in nursing home abuse cases
Cloud-based case management
Provides you 24/7 access to your case information and status updates, keeping you informed during this difficult time without overwhelming you with unnecessary details
Rapid-response investigation
Allow us to conduct on-site evidence gathering within hours of discovering abuse, preserving crucial evidence before the facility can alter records or change procedures
Service Areas
New Mexico
Cities We Serve
What Sets Keller & Keller Apart
With so many law firms advertising their services, why choose Keller & Keller? The differences are clear.
Zero Fee Guarantee
We believe everyone deserves quality legal representation, regardless of their financial situation. That’s why we work on a contingency basis—you pay absolutely nothing unless and until we win your case. No upfront costs, no hidden fees, no financial risk to you.
No Fee Until We Win!
Get Started TodayDon’t Take Our Word For It!
See what our clients have to say about their experience with Keller & Keller.
View More Testimonials“We feel like the attorneys and staff really worked hard for us.”
Lourdes
We feel like the attorneys and staff really worked hard for us, proven by a hard-won successful settlement! I’m so happy and relieved that I hired Keller & Keller to handle this for me and my sister. I definitely recommend them to anyone who feels like their family member has been mistreated by their nursing home!
Take Action Now
Your Nursing Home Abuse Claim Starts Here
Free Consultation
We’ll evaluate your case honestly and explain your options in plain English. We’ll come to you—whether you’re at home, in the hospital, or wherever is convenient.
We Fight
Our experienced team fights to investigate thoroughly, deal with insurance companies, and handle all the legal complexities while you focus on getting better.
You Recover
Focus on healing while we handle the rest. We’ll fight for you like we’d fight for our own family, because that’s exactly how we see you.
Zero Fee Guarantee
We believe everyone deserves quality legal representation, regardless of their financial situation. That’s why we work on a contingency basis—you pay absolutely nothing unless and until we win your case. No upfront costs, no hidden fees, no financial risk to you.
The Keller Tradition:
Bringing Nearly a Century of Excellence to New Mexico
Frequently Asked Questions
Have Questions? We’re here to help.
Injured and not sure what to do next?
We’ll help guide you through everything you need to know
Albuquerque, NM Office
6301 Indian School Rd NE #920 Albuquerque, NM 87110
(505) 938-2300
